It’s common for Filipinos to lose or forget their NBI Clearance Number, especially after downloading the certificate or switching devices. This number might seem small, but it plays a big role when you need to renew your clearance, apply for a job, or verify your record online. Without it, your application or verification process can easily get delayed.
Recovering your Clearance Number is 100% possible. You can retrieve it through the official NBI portal, by checking your registered email, or by contacting the NBI Helpdesk directly.
In this guide, you’ll learn what the NBI Clearance Number is, how it differs from your reference number, the exact steps to recover it, and simple tips to keep it safe for future use.
What Is an NBI Clearance Number
The NBI Clearance Number is a unique code printed on your NBI certificate that serves as your official record in the bureau’s database. It links your name to your background check, making it easier to verify or renew your clearance in the future. Employers, embassies, and government offices often request this number for verification. It’s also needed for online renewal, visa applications, and other legal transactions. Whether you’re checking your NBI ID number, recovering your nbi reference number, or viewing your NBI ID number sample, always keep your NBI ID saved securely for future use.
NBI ID Number vs NBI Reference Number vs NBI Clearance Number
Many applicants confuse these three terms, but each serves a different purpose in the NBI clearance process. Understanding them will help you recover your details or use them correctly.
NBI ID Number
The NBI ID Number is printed on your official NBI Clearance Certificate. It’s your permanent identification number in the NBI database and is used for verification, validation, and renewal. This number confirms that your clearance is officially issued. Always keep a copy or photo of your certificate to avoid losing this number.
NBI Reference Number
The NBI Reference Number is generated during your online application. It is mainly used for payment, tracking, and scheduling your appointment. You can find it in your confirmation email or on the NBI portal under the “Transactions” section. This number expires after 90 days if unused, so it’s temporary but important during the application process.
NBI Clearance Number
It is also printed on your clearance certificate, usually at the top-right corner. It represents your official record and is used by employers, embassies, and government offices for verification. This number remains valid until your next renewal and is proof that your clearance was issued successfully.
These three terms are often used interchangeably, but they have different meanings and purposes:
| Type | Where to Find | Purpose | Validity |
|---|---|---|---|
| NBI ID Number | Printed on your NBI Clearance Certificate | Used for verification, validation, and renewal | Permanent |
| NBI Reference Number | Shown on your email confirmation or NBI portal | Used for payment, tracking, and appointment scheduling | Expires after 90 days if unused |
| NBI Clearance Number | Also printed on your clearance certificate (top-right corner) | Official record number confirming your clearance is valid and issued | Permanent until next renewal |
How to Recover Lost NBI Clearance Number
If you’ve misplaced your NBI Number, follow these steps to recover it quickly through official, verified methods.
Step 1: Check Your Registered Email
Search your inbox for messages from no-reply@nbi.gov.ph. The email subject often includes “Your NBI Clearance” or “Transaction Confirmation.” Inside the message, you’ll find your NBI Clearance Number and your reference number.
Step 2: Log In to the NBI Clearance Portal
Visit https://clearance.nbi.gov.ph, sign in using your registered email and password, and click Transactions to see your previous applications. Both your reference and clearance numbers will appear there.
Step 3: Recover Forgot Password
Click Forgot Password, follow the reset link sent to your email, and log back in. Open or print your old application form to view your number.
Step 4: Check Payment or Bank Receipts
If you paid through GCash, Bayad Center, or a bank, check your payment receipt. The NBI Reference Number listed there can help NBI staff locate your NBI ID number.
Step 5: Contact the NBI Helpdesk (If Online Recovery Fails)
Email info@nbi.gov.ph or call (02) 8523-8231 to 38. Provide your full name, birthdate, registration date, and registered email. Attach a valid ID for identity verification.
Step 6: Visit the Nearest NBI Clearance Center
Bring two valid IDs, explain that you lost your NBI number, and request record verification. The staff will manually check your profile and reissue the number.
Step 7: Optional – File an Affidavit of Loss
If your record is old or mismatched, prepare a notarized Affidavit of Loss and bring it for faster processing.
Common Issues During Recovery and Their Solutions
Sometimes, small errors or delays can make it harder to retrieve your clearance Number, but most issues have simple fixes.
| Problem | Reason | Quick Fix |
| No confirmation email found | Spam folder or deleted accidentally | Search “no-reply@nbi.gov.ph” in all mail folders, including spam and trash |
| Forgot login email | Old registration details | Try alternate emails or contact the NBI Helpdesk |
| Payment done but no record | Delay in posting | Wait 24–48 hours or check your GCash or bank transaction history |
| Wrong or mismatched name | Typing errors during registration | Visit the nearest NBI Center with valid IDs for correction |
| Cannot log in to old portal | System update or expired link | Use the desktop version or reset your password before retrying |
What To Do If You Lost the Entire NBI Clearance Document
If you’ve lost both your printed certificate and your clearance Number, don’t worry, you can still recover your record easily.
- Visit any NBI office and bring at least two valid government-issued IDs.
- Request for reprinting or reissuance using your old registered email or NBI reference number.
- Pay the standard processing fee (₱130–₱155).
- The staff will verify your record in the system and issue a new certificate, usually keeping the same Clearance Number if it still exists in their database.
Best Practices to Avoid Losing Your NBI Clearance Number Again
Keeping your number safe will save you from having to repeat the recovery process in the future.
- Take a photo or screenshot of your NBI certificate as soon as you receive it.
- Save the file in a secure email folder, Google Drive, or on a USB drive for backup.
- Store your number in your phone’s Notes app or password manager.
- Never share your NBI ID number online to avoid identity theft or misuse.
- Label all NBI-related emails so you can find them quickly during renewals or verification.
NBI Help Desk for Assistance
If you can’t recover your NBI Clearance Number online, the NBI Help Desk can assist you directly. You can email info@nbi.gov.ph or call (02) 8523-8231 to 38 for support. When contacting them, provide your full name, birthdate, registration date, and the email you used for your application. Include a valid government ID as proof of identity to speed up verification. The team usually responds within 1 to 3 working days, so check your inbox regularly for updates or follow-up instructions.
Conclusion
Losing your NBI Clearance Number can cause delays in job, travel, or visa applications, but recovery is simple when done through official NBI channels. Whether you retrieve it via email, the online portal, or direct help desk support, the process takes only a few minutes. Always keep a digital backup of your clearance to prevent future problems. For secure and verified recovery or renewal, visit https://clearance.nbi.gov.ph.
FAQs
Where can I find my NBI ID number?
You can find it printed at the top of your NBI Clearance Certificate under the label “NBI Clearance No.” You can also check it in your NBI portal under “Transactions.”
How to get NBI ID number?
You get it automatically after your clearance is processed and issued. It’s printed on your certificate or included in your confirmation email.
How to recover NBI account?
Visit https://clearance.nbi.gov.ph, click “Forgot Password,” and follow the instructions to reset your password through your registered email.
Can I recover my NBI Clearance Number without an email?
Yes. You can contact the NBI Helpdesk at info@nbi.gov.ph or visit the nearest NBI branch with two valid IDs to retrieve your record manually.