GCash has made paying for government services faster and more convenient in the Philippines. Whether you’re renewing a permit or applying for a National Police Clearance Online, you can now complete your police clearance payment online using your phone; no need to visit a payment center or bank.
Through GCash, you can pay securely using your reference number and confirm your payment in minutes. This guide explains how to pay for National Police Clearance via GCash, how to check if the payment went through, and what to do if it doesn’t reflect right away.
What is GCash and Why It’s Used for Police Clearance Payment
GCash is a mobile wallet that allows users to send money, pay bills, and make purchases directly from their smartphones. It’s one of the most trusted digital payment platforms in the Philippines, accepted by government agencies, banks, and major businesses.
The Philippine National Police (PNP) partnered with GCash and other online payment channels to make the police clearance payment process easier and faster. Instead of visiting a bank or payment center, applicants can now complete the transaction through their phones in just a few steps.
Paying for police clearance using GCash is not only convenient but also secure. Payments are processed in real time, receipts are automatically generated, and the entire process is cashless. It helps reduce long queues, avoid payment errors, and ensure that every transaction is properly recorded.
Things to Prepare Before You Pay for National Police Clearance via GCash
Before you make your police clearance payment using GCash, there are a few important steps to complete.
Register at the official portal
Go to pnpclearance.ph and create an account if you haven’t already.
Fill out your profile and set an appointment
Provide accurate details and choose your preferred police station and date.
Get your reference number
After submitting your appointment, the system will generate a reference number and show the total amount due. You’ll use this number when you pay using reference number in GCash.
Ensure your GCash account is active
Your wallet should have at least ₱180 or more to cover the clearance fee and convenience charge.
Pay before the link expires
The payment link from the PNP portal is time-sensitive. If not used within the given period, you’ll need to restart the payment process.
Completing these steps first ensures you won’t face errors when selecting your payment option in police clearance later.
Step-by-Step Guide: How to Pay for National Police Clearance via GCash
Follow these simple steps to complete your police clearance payment process through GCash:
Step 1: Log in to Your Police Clearance Account
Visit the official PNP Clearance website and log in using your registered email address and password. This will take you to your dashboard where you can view your appointment details.
Step 2: Go to “Transactions” and Click “Click Here to Pay”
Open the Transactions tab. You’ll see your reference number, police station, appointment date, and total fee. Click the “Click Here to Pay” button to move to the payment page.
Step 3: Choose “Cash Payment” and Select “GCash” as the Payment Method
You’ll be redirected to the LandBank or DragonPay payment gateway. From there, choose “Cash Payment”, then click “Mobile” and select GCash. This option allows you to pay via GCash using your reference number.
Step 4: Enter Your GCash Details
Input your GCash-registered mobile number, then enter the 6-digit OTP sent to your phone. Next, provide your 4-digit MPIN to confirm your identity and authorize the payment.
Step 5: Confirm and Complete the Payment
Check the total amount (usually between ₱160 and ₱180, including the convenience fee). Tap “Proceed” or “Pay PHP 180” to finalize your transaction. Once done, save the payment confirmation and receipt; this serves as your online payment confirmation and proof of a successful transaction.
How to Verify Police Clearance Fee Payment Status
After completing your police clearance online payment, it’s important to confirm that your transaction was successful.
Log in to your account
Go to the official PNP website and sign in with your registered email and password.
Go to “Transactions”
On your dashboard, check the payment status beside your appointment details. If successful, the system will show the word “PAID.”
Check your email or SMS
A confirmation message and digital receipt are usually sent automatically once your payment is processed.
Save your proof of payment
Take a screenshot of the receipt or confirmation page. Bring a printed copy to your appointment as proof.
This is the easiest way to check payment status for police clearance and confirm that your online payment was completed successfully.
How to Change or Retry Payment Method (If GCash Fails)
Sometimes a GCash payment may not reflect right away or fail due to connection issues. If that happens, don’t worry, you can easily change or retry your payment method.
Return to your NPCS dashboard
Log back in to the official site and open your Transactions tab.
Click “Retry Payment” or “Change Payment Method.”
Click any of these buttons to change the payment method.
Select another available option
You can choose alternatives like PayMaya, LandBank, or 7-Eleven for over-the-counter payments.
Use your existing reference number
If it’s still valid, there’s no need to reapply. Just continue the payment with your new method.
This helps you avoid delays if your GCash payment is not reflecting or gets interrupted during the transaction.
Common Issues & Troubleshooting
Here are some of the most common problems applicants face during the police clearance payment process and how to fix them:
Payment deducted but not reflected – Wait up to 24 hours as some transactions take time to update. If the status still doesn’t change, email pnpclearance@pnp.gov.ph or contact the PNP ITMS Help Desk for assistance.
Invalid reference number – Make sure you’re entering the correct NPCS-generated reference number shown on your dashboard. Avoid using an old or expired one, as it won’t be accepted by the system.
Double payment issue – If your GCash account was charged twice, contact the GCash Help Center or email pnpclearance@pnp.gov.ph with your transaction receipts. Refunds are usually processed after verification.
No receipt received – Check your spam or promotions folder for the confirmation email. You can also view your GCash transaction history to confirm payment.
These steps will help resolve most police clearance payment issues, including GCash reference number problems and missing confirmations.
Benefits of Paying via GCash
Using GCash for your police clearance payment offers several advantages that make the process faster and easier:
Fast and secure transaction – Payments are processed in real time, and you receive confirmation immediately after completing the transaction.
No need to visit payment centers – You can settle your police clearance online payment anytime, anywhere using your phone.
Automatic linking with your reference number – The payment system automatically updates your clearance status once GCash confirms the transaction.
Digital receipts as proof of payment – Your confirmation receipt is stored safely in the GCash app and can be used during your police clearance appointment.
This simple, cashless process ensures you save both time and effort while keeping your transaction secure and traceable.
Final Steps After Payment
Once your police clearance payment is completed and confirmed, follow these last few steps to finish your application process:
Print your application form and receipt
Log in to your NPCS account, download both documents, and keep printed copies.
Bring valid IDs during your appointment
Present at least two government-issued IDs along with your payment proof.
Check your reference number
Make sure the reference number on your printed receipt matches the one in your clearance record to avoid delays at the police station.
Conclusion
Paying for your national police clearance via GCash is one of the easiest and fastest ways to complete your application. It removes the need for in-person transactions, saves time, and ensures instant confirmation of your payment.
Before you proceed to your appointment, always double-check that your reference number matches the payment confirmation and that you’ve received an email or SMS receipt from GCash.
For a complete guide on booking appointments, requirements, and renewal steps, visit our main guide on Police Clearance Online.
FAQs
1. Can I pay police clearance using someone else’s GCash?
Yes. You can pay using another person’s GCash account as long as you enter the correct reference number generated by your NPCS account. The name on the GCash account doesn’t need to match the applicant’s name.
2. How to pay NBI Clearance using GCash?
You can also use GCash to pay for your NBI Clearance. Go to the NBI Clearance website, complete your application, and select GCash as your payment option. Then, open your app, enter the reference number, confirm the amount, and pay directly from your wallet.
3. How much is the total police clearance payment including service fee?
The standard police clearance payment is ₱150, plus a ₱10–₱30 convenience fee, depending on your chosen payment gateway. The total cost is usually ₱160–₱180.
4. Can I change the payment method after selecting GCash?
Yes. Go to your NPCS dashboard, click on Retry Payment or Change Payment Method, and select another option like PayMaya, LandBank, or 7-Eleven.
5. How can I pay using the reference number in GCash manually?
Open the GCash app, go to Pay Bills → Government → PNP – Police Clearance, and enter your reference number, amount, and email address to complete the payment.